Frequent Answers & Questions

Maintenance -FAQ

Can I expect the maintenance problem to be resolved immediately when reported after business hours?
While some urgent issues might receive immediate attention, non-urgent problems might be addressed during the next business day. The response time and resolution will depend on the nature of the issue and the organisation's policies.
What should I do if I have a maintenance issue in my rental unit ?
If you encounter a maintenance problem, please notify our property management team immediately through the designated communication channel (phone, email, or online portal). Provide a detailed description of the issue, and we will initiate the necessary repairs. Our primary goals are your comfort and happiness.
If you have not received a response or if the issue persists despite reporting it, feel free to follow up with our property management team. Remember, timely reporting of maintenance problems helps maintain the safety and functionality of your rental unit. Our dedicated team is here to ensure that your living environment remains comfortable and well-maintained throughout your tenancy.
How quickly can I expect my all maintenance request to be addressed ?
Upon receiving your maintenance request, we swing into action without delay. Our experienced maintenance staff evaluates the urgency of the situation and categorizes it based on priority. Emergencies, such as plumbing leaks or electrical issues, are treated with the highest priority and are typically resolved within 24 hours.
For non-urgent matters, we strive to address them within 48 hours. Our team's expertise allows us to efficiently diagnose and fix a wide range of maintenance issues, ensuring that your home remains in excellent condition. Rest assured, we understand the importance of a well-maintained living space, and we're dedicated to exceeding your expectations in terms of response time and quality of service. You can trust that we'll be there to address your maintenance needs promptly, so you can continue to enjoy your residence to the fullest.
Can I Perform Minor Repairs Myself ?
Certainly! We encourage our residents to take care of minor repairs independently. If you're handy with tasks like replacing a lightbulb, tightening a loose screw, or unclogging a drain, feel free to go ahead. It's your space, and we trust you to handle these small fixes. Should you ever need assistance, or the issue requires professional attention, don't hesitate to contact our maintenance team. Your comfort is important to us, and we're here to support you.
What if I am Responsible for Damage that Needs to be Repaired ?
Accidents happen, and we understand that. If you're responsible for damage in your unit that requires repair, please inform us promptly. Your honesty is appreciated, and our maintenance team will work diligently to address the issue. Depending on the extent of the damage, repair costs may be your responsibility. Just reach out to our team, and we'll guide you through the process, keeping your living space comfortable and well-maintained.
Will I be charged for maintenance and repairs ?
The responsibility for covering maintenance costs can vary depending on the terms of your lease agreement. Generally, routine maintenance is the landlord's responsibility, while tenant-caused damages may be charged to the tenant. Contact us for clarification or refer to your lease.
Can I make upgrades or modifications to my unit ?
Any modifications or upgrades to the unit should be discussed with and approved by the property management team beforehand. Unauthorized alterations may result in additional charges or lease violations.

Heating A.C “HVAC”-

How often should I replace the air filters in my HVAC system?
It's recommended to replace air filters every 2 months, or 60 days, depending on factors such as the type of filter, the level of use, and the presence of pets or allergies. Clean filters improve airflow, energy efficiency, and indoor air quality.
Are there any precautions I should take before resetting my furnace filter ?
Yes, safety first. Before attempting any maintenance on your furnace, including resetting the filter, make sure the furnace is turned off and disconnected from power. Additionally, ensure you follow the manufacturer's instructions and guidelines to prevent any damage or accidents.
Why should I reset my furnace filter ?
Resetting your furnace filter is an essential maintenance task that ensures proper airflow and efficient operation of your heating system. It helps maintain indoor air quality by keeping dust, debris, and allergens from circulating in your home.
When should I reset my furnace filter ?
You should reset your furnace filter after replacing or cleaning it. This helps the furnace's monitoring system recognize that a new filter has been installed, allowing it to accurately track filter lifespan and performance.
How often should I reset my furnace filter ?
You only need to reset your furnace filter when you replace or clean the filter. The frequency of filter replacement depends on factors like the type of filter you're using, your home's air quality, and the manufacturer's recommendations.
Are there any precautions I should take before resetting my furnace filter ?
Yes, safety first. Before attempting any maintenance on your furnace, including resetting the filter, make sure the furnace is turned off and disconnected from power. Additionally, ensure you follow the manufacturer's instructions and guidelines to prevent any damage or accidents.
What if I'm not comfortable resetting the furnace filter myself ?
If you're unsure about how to reset your furnace filter or feel uncomfortable performing this task, it's a good idea to reach out to a professional HVAC technician. They have the expertise to handle furnace maintenance and can ensure everything is done correctly and safely.
Why do I need to reset my furnace filter ?
Resetting your furnace filter reminder is important to ensure that your heating and cooling system operates efficiently and effectively. Regularly changing or cleaning the filter helps maintain indoor air quality and prevents strain on your HVAC system.
What tools do I need to reset the furnace filter reminder ?
Typically, you won't need any special tools. Most modern furnaces come with a digital display and buttons that allow you to reset the filter reminder. If you're unsure, consult your furnace's user manual for specific instructions.

Plumbing - FAQ

What should I do if I suspect a water leak ?
Plumbing maintenance is necessary for avoiding costly and disruptive plumbing problems. Regular maintenance helps identify and address potential problems early, extends the lifespan of your plumbing system, improves water efficiency, and maintains the overall functionality of your home's water supply and drainage systems.
Why is plumbing maintenance important ?
Plumbing maintenance is necessary for avoiding costly and disruptive plumbing problems. Regular maintenance helps identify and address potential problems early, extends the lifespan of your plumbing system, improves water efficiency, and maintains the overall functionality of your home's water supply and drainage systems.
How can I prevent clogs in my drains ?
You can prevent clogs by: Drain screens are used to capture hair and debris.
Avoid pouring grease and oil down drains.
Flushing only toilet paper and human waste down toilets.
Drains should be cleaned on a regular basis with a solution of hot water and vinegar.
How do I know if there's a water leak behind my walls ?
Look out for signs like damp spots, water stains, discoloration, or a musty odor on walls or ceilings. Warping or bubbling of paint or wallpaper can also indicate hidden water damage.
How often should I check for hidden water leaks ?
Perform routine checks annually or whenever you notice changes in your water bill, water pressure, or detect signs of water damage.
Why is my toilet leaking ?
Toilets can leak for various reasons, including a faulty wax ring, a loose or damaged supply line, a cracked tank or bowl, a malfunctioning flush valve, or a deteriorated flapper.
How can I prevent toilet leaks?
Regular maintenance is key. Check for signs of leaks, ensure the connections are tight, and be gentle when using the handle. Avoid flushing items that can clog the toilet and cause overflows.
What should I do if my toilet's tank is leaking ?
If the tank is leaking, it might be due to a cracked tank or a faulty seal between the tank and the bowl. You might need to replace the tank or the gasket, depending on the issue.
How much will it cost to repair a leaking toilet ?
The cost varies depending on the extent of the damage, the parts that need replacement, and whether you hire a professional plumber. Simple fixes might only require the cost of replacement parts, while more complex issues could be more expensive.
Can a leaking toilet cause water damage ?
Yes, if a toilet leak is left untreated, it can lead to water damage in the surrounding area. Water can seep into flooring, walls, and subfloors, causing structural damage and promoting the growth of mold and mildew.
Why is the water flowing from my shower head so weak ?
There are several potential reasons for weak water flow from a shower head, including mineral deposits, clogs, a partially closed water supply valve, or issues with the shower head itself.
How can I improve the water flow from my shower head ?
You can improve water flow by:
Cleaning or removing mineral deposits from the shower head. Checking for any clogs in the shower head or the pipes.
Examining the shower head and pipes for any clogs.
Ensure that the water supply valve is completely open.
Replacing the shower head if it's old or damaged.
Is it possible to fix water flow issues without professional help ?
For minor issues like mineral deposits or clogs, you can often fix the problem yourself. However, if you're unsure about the cause or the solution, or if the issue persists, it's wise to consult a professional plumber to avoid causing further damage.
What should I check first if I have no hot water ?
Start by checking the power source (electricity or gas) and make sure the circuit breaker or gas supply valve hasn't tripped. If you have an electric water heater, check the thermostat settings as well. Check that the pilot light on your gas water heater is lit.
Can a water heater's thermostat cause no hot water ?
Yes, a faulty thermostat can lead to no hot water. If the thermostat isn't set correctly or if it's malfunctioning, the water heater might not heat the water to the desired temperature.
How can I get rid of the strange smell in my water ?
If the smell is due to bacterial growth, you might need to disinfect your plumbing system. If it's caused by minerals, using a water softener or a special filter designed to remove those minerals could help. Regularly cleaning and maintaining your water system can also help prevent odor issues.
Is it safe to drink water that smells or looks weird ?
If you're uncertain about the safety of your water, it's recommended to avoid drinking or using it for cooking until you've determined the cause. In some cases, strange smells or colors could be an indication of contaminants that could pose health risks.
When should I call a professional for help with my water issues ?
If the strange smell or appearance of your water persists despite basic troubleshooting (such as running taps for a while to flush the system), it's a good idea to contact your local water utility or a professional plumber. They can perform water quality tests and diagnose any potential issues with your plumbing system.
How can I prevent kitchen sink leaks ?
Regularly inspect your sink's pipes, connections, and faucet for signs of wear or damage. Be careful not to overtighten fittings, as this can lead to leaks. Avoid putting excessive weight on the faucet handles, as this can cause wear over time. Regular maintenance and addressing minor issues promptly can help prevent larger leaks in the future.
What should I do if I discover a bathroom sink leak ?
First, turn off the water supply to the sink. This can usually be done using the shut-off valves located under the sink. Then, assess the source of the leak to determine if it's a minor issue you can fix yourself or if you need to contact a professional plumber.
What should I check if my water softener isn't working ?
Start by checking the settings on your water softener. Ensure it's set to the appropriate hardness level and that it's in "softening" mode. Also, check the salt levels in the brine tank and make sure there's no salt bridging.
Why is my water softener not softening the water ?
Several factors could be causing your water softener to not work properly. Some common reasons include incorrect settings, resin bed issues, salt bridging, or a malfunctioning control valve.

Sprinkler - FAQs

How do I know if it's time to winterize my sprinklers ?
Keep an eye on weather forecasts for your area. When the first freeze is anticipated, it's time to winterize your sprinkler system. You can also consult with local landscaping or irrigation professionals for guidance on the best timing for your specific location.
When should I turn on my sprinklers for the season ?
The timing for turning on sprinklers in the spring depends on the weather in your area. It's generally safe to do so when the threat of freezing temperatures has passed, and your lawn and plants need regular watering. This is typically in the late spring or early summer, but it can vary based on your location.
When should I winterize my sprinkler system ?
Winterizing your sprinkler system is important to prevent freezing and potential damage. You should winterize before the first freeze is expected. This is usually in the late fall or early winter. It's recommended to do this well before freezing temperatures are forecasted to ensure all water is drained from the system.
Should I contact a professional to turn on or winterize my sprinklers ?
If you're not familiar with the process or lack the necessary equipment, it's a good idea to contact a professional sprinkler service. They can ensure the job is done correctly and prevent potential damage to your sprinkler system.

Electricity and Lighting - FAQs

Can I use a higher wattage bulb for more brightness ?
It's generally not recommended to exceed the manufacturer's recommended wattage for your fixture. Using a higher wattage bulb can generate excess heat and potentially damage the fixture's wiring or create a fire hazard.
What if I'm experiencing multiple malfunctioning outlets ?
If multiple outlets are malfunctioning, it could indicate a more serious issue with the circuit. Start by checking if any circuit breakers are tripped. If the problem persists, consider contacting an electrician to diagnose and address the issue.
What should I do if my outlet is hot to the touch ?
An outlet that feels hot could indicate an overloaded circuit, poor connections, or a faulty outlet. It's important to turn off power to that circuit immediately and avoid using the outlet until the issue is resolved. Consult a licensed electrician for inspection and repairs.
Why is my power outlet not working ?
There are several possible reasons for a non-working power outlet, including tripped circuit breakers, a blown fuse, lose or damaged wiring, a faulty outlet, or a GFCI (Ground Fault Circuit Interrupter) that has tripped.
Can I replace the power outlet myself ?
Replacing a power outlet can be a DIY task if you're comfortable working with electrical systems. Make sure to turn off power to the outlet's circuit, follow proper wiring techniques, and match wire connections correctly. If you're unsure, it's safer to call a licensed electrician.
Are tripped circuit breakers dangerous ?
Tripped circuit breakers are a safety feature designed to prevent dangerous situations like fires and electrical hazards. However, the underlying issues causing frequent tripping should be addressed promptly to ensure the safety of your electrical system.
How do I know when to replace the lightbulb in my flush mount light fixture ?
You'll typically need to replace the lightbulb when it has burned out and is no longer emitting light. You might also notice a significant decrease in brightness or flickering before the bulb fully burns out.
What type of lightbulb should I use for my flush mount light fixture ?
Check the manufacturer's recommendations for the specific type and wattage of light bulbs that are compatible with your flush mount fixture. Common types include incandescent, LED, and CFL bulbs. Make sure the bulb's wattage does not exceed the fixture's recommended wattage to prevent overheating.
How often should I replace the lightbulbs in my flush mount fixtures ?
Light Bulb lifespan varies by type. Incandescent bulbs last around 1,000 hours, while LED bulbs can last 25,000 hours or more. As bulbs age, they may gradually become dimmer before burning out completely.
What should I do if my new bulb still doesn't work after replacement ?
Check if the light switch is on, the bulb is properly screwed in, and there are no loose wires. If the issue persists, there might be a problem with the fixture's wiring or socket. In such cases, it's best to consult a professional electrician to diagnose and repair the issue.
The bulb broke while I was trying to remove it. What should I do ?
If the bulb breaks, ensure you turn off the light switch and, if possible, wear gloves while handling any glass fragments. Use needle-nose pliers or a potato (for incandescent bulbs) to gently unscrew the bulb's base from the socket. If you're concerned about safety, consider turning off the circuit breaker for that fixture while removing the broken bulb.

Kitchen Appliances
- FAQs

How often should I clean my dishwasher ?
Regular maintenance of your dishwasher is important for optimal performance. It's recommended to clean your dishwasher approximately once a month, although the frequency can vary based on usage and water quality.
Why is my dishwasher not cleaning dishes effectively ?
Your dishwasher might not be cleaning dishes effectively due to various factors. Improper loading, clogged spray arms, low water temperature, hard water buildup, using the wrong detergent, and maintenance issues could all contribute to the problem.
How can I improve the cleaning performance of my dishwasher ?
To enhance your dishwasher's cleaning performance, there are a few key steps to consider. First, ensure dishes are loaded properly, avoiding overcrowding, and blocking the spray arms. Regularly clean the spray arms to prevent clogs from debris or mineral deposits.
What to do when my icemaker is not making ice ?
If your icemaker is not producing ice, there are several steps you can take to troubleshoot the issue. Begin by checking if the icemaker is turned on and the water supply is connected properly. Clear any ice blockages in the icemaker's tray, as these can hinder its operation. Verify that the freezer temperature is set around 0°F (-18°C) to enable ice production. If these basic checks don't solve the problem, consult your appliance manual for specific troubleshooting tips or consider seeking professional assistance to diagnose and address the issue effectively.
What should I do if my dishwasher isn't turning on ?
If your dishwasher isn't turning on, there are a few steps you can take to troubleshoot the issue. First, ensure that the dishwasher is securely plugged into an electrical outlet and that the outlet is functioning. Check the circuit breaker or fuse box to see if a tripped breaker or blown fuse is the cause. Inspect the door latch to make sure it's fully closed and engaging properly, as many dishwashers won't start unless the door is securely shut. If you've checked these elements and the dishwasher still isn't turning on, consulting the user manual for additional troubleshooting steps, or seeking professional repair advice may be necessary to pinpoint and address the underlying problem.
What to do when my garbage disposal is not turning on ?
First, make sure the disposal is plugged in and that the electrical outlet is functioning. If it's plugged in and not responding, locate the reset button on the bottom of the unit and press it, as the motor might have tripped due to an overload. If the reset doesn't work and the disposal is still not turned on, consult the user manual. If you're unsure about any step, it's better to consult a professional for assistance.
Is it possible to unclog a garbage disposal ?
Yes, if your garbage disposal gets clogged, you can often unclog it yourself. Turn off the unit and use pliers or tongs to remove any visible waste. If the clog persists, you can use a plunger, a plumbing snake, or a disposal wrench to manually rotate the grinding mechanism and dislodge the clog.
How can I prevent my washing machine from smelling bad ?
Use the appropriate amount of detergent to avoid residue buildup, as excess detergent can contribute to foul smells. Leave the door and detergent drawer open after each wash to enable air circulation and moisture evaporate, which can help prevent mold growth. Regularly clean the detergent drawer and rubber gasket to remove any trapped debris or mildew. Run an empty cycle with hot water and vinegar or a washing machine cleaner to eliminate odor-causing bacteria. Also, avoid leaving wet clothes in the machine for extended periods. By incorporating these practices into your routine, you can maintain a fresh-smelling washing machine and prevent lingering odors.
My front-loading washer always smells. What should I do ?
First, ensure you're using the right amount of detergent and not overloading the machine. After each wash, leave the door and detergent drawer open to allow air circulation and moisture to evaporate, which can help prevent mold growth. Regularly clean the rubber gasket, detergent dispenser, and filter, as these areas can trap residue and cause odors. It's recommended to consult your washer's manual or contact the manufacturer for further guidance, as there might be specific recommendations tailored to your machine's model.
My oven has power, but it's still not turning on. What can I do ?
If the oven has power but isn't turning on, you might need to troubleshoot further or seek professional help. Some possible causes include a faulty oven control board, a malfunctioning thermostat, or a broken heating element.
My oven light turns on, but it doesn't heat up. What could be the problem ?
If the oven light turns on but the oven isn't heating up, it could indicate a problem with the heating element or the temperature sensor. These components may need to be inspected and replaced by a professional.
Why is my refrigerator not cooling ?
Check to ensure that the refrigerator is plugged in and receiving power. Make sure the condenser coils are clean and free of dust or waste, as dirty coils can hinder cooling efficiency. Verify that the door seals are intact and sealing properly, as air leaks can compromise cooling. If the fan in the freezer or near the condenser is not working, it might impact airflow and cooling. If you've checked these aspects and the refrigerator still isn't cooling, there could be issues with the compressor or refrigerant levels, which typically require professional assistance to diagnose and fix.
Can I replace the microwave stove surface lights myself ?
If you're comfortable working with electrical components and have the necessary tools, you can replace the lights yourself. However, if you're unsure or if your microwave is still under warranty, it might be safer to seek professional assistance.
What if the microwave stove surface lights still don't work after replacement ?
If the new light bulbs still don't work, there might be an issue with the socket, wiring, or other components. It's recommended to consult the microwave's manual or contact a professional for further assistance.
Can I replace the refrigerator water filter myself ?
Yes, replacing the water filter is usually a straightforward process. Most filters are designed for easy replacement without the need for special tools. However, if you're unsure about any step or encounter difficulties, consult your refrigerator's manual or contact the manufacturer for guidance.
My microwave display is not working. What could be wrong ?
If the display isn't working, it could be a power supply issue. Check if the microwave is properly plugged in and if there's power from the outlet. If the display still doesn't work, professional repair might be needed.

Pest Control - FAQs

Can I remove a wasp nest myself ?
Removing a wasp nest can be risky, especially if you're allergic to stings or if the nest is in a challenging location. DIY removal methods can anger the wasps, leading to aggressive behavior. It's recommended to seek professional help for safe and effective removal.
How can I prevent pests in my home ?
Preventing pests in your home requires a proactive and multifaceted approach. Start by keeping your living spaces clean and well-maintained, as crumbs and clutter can attract pests. Vacuum, sweep and wipe down surfaces on a regular basis to eliminate potential food sources. Seal any cracks, gaps, or openings in walls, windows, and doors to deny pests easy entry points. Properly store food in airtight containers, and promptly dispose of trash in secure bins with tight-fitting lids. And if needed, consult with professional pest control services for a comprehensive prevention plan tailored to your home's specific needs.
Are chemical treatments safe for eliminating bedbugs ?
Chemical treatments can be effective when used correctly and by professionals. It's important to follow the advice of licensed pest control professionals to ensure safety and efficacy.
Can I do my own pest control, or should I hire professionals ?
You can often address minor pest issues with DIY methods, like sealing cracks or using store-bought traps. However, for persistent or severe infestations, hiring professional pest control services is recommended. Professionals have the expertise, equipment, and knowledge to effectively manage pests while minimizing risks to health and property.
Is it safe to leave a wasp nest alone ?
If a wasp nest is far from human activity and does not pose a direct threat, leaving it alone might be an option. However, it's important to monitor the nest, as wasp populations can grow rapidly and become more aggressive.
What should I do if I find a wasp nest on my property ?
If you discover a wasp nest on your property, it's recommended to: Avoid disturbing the nest. Keep your distance and prevent children and pets from approaching. Contact a professional pest control service to assess the situation and provide appropriate removal or treatment.
When should I hire professional insect control services ?
Consider hiring professionals for:
Severe or persistent infestations.
Situations where the pests pose health risks.
Infestations that are difficult to identify or control.
Situations where structural damage is occurring.
How can I prevent insect infestations in my home ?
Preventive measures include:
Keeping your home clean and free of food waste.
Sealing cracks and openings where insects can enter.
Properly storing food in airtight containers.
Regularly emptying and cleaning garbage bins.
Reducing standing water to deter mosquito breeding.

Hardware - FAQs

What should I do if the towel bar keeps falling off ?
Dealing with a perpetually falling towel bar can be frustrating, but there are effective ways to address this issue.
First, assess the mounting hardware – inspect screws, anchors, or brackets for any signs of wear or damage. If needed, replace them with new, durable hardware. Ensure you're using the appropriate anchors for your wall type, as different surfaces require specific anchors for secure attachment.
Regularly check and tighten screws that may have loosened over time due to usage. Alternatively, if your towel bar supports adhesive mounting, ensure a clean wall surface and follow the manufacturer's instructions for proper application. If all these fails, seeking assistance from a professional or handyman can provide a lasting solution, ensuring your towel bar stays securely in place and adding convenience to your daily routine.
Should I hire a professional to reinstall the towel bar ?
If you're unsure about your DIY skills or if the towel bar has fallen multiple times, it might be a good idea to consult a professional handyman. They can ensure proper installation and use appropriate hardware.
How do I fix a loose towel bar ?
Fixing a loose towel bar is a relatively straightforward task that requires just a few basic tools and some patience. To begin, you'll want to first remove the towel bar from the wall by carefully unscrewing the mounting brackets or clips that hold it in place. Once the bar is detached, inspect the mounting holes in the wall and the brackets themselves for any damage or wear. If the holes are enlarged or damaged, you can use wall anchors or toggle bolts to provide better support. If the brackets are worn, consider replacing them.
Before reattaching the towel bar, make sure to align the brackets properly and secure them tightly to the wall using screws or bolts. Once the brackets are in place, slide the towel bar back onto them and ensure its level. Tighten the set screws on the brackets to secure the bar in position. With these steps, your towel bar should no longer be loose, and you'll have a securely mounted and functional accessory in your bathroom.

Doors, Windows, and Locks - FAQs

How do I fix a squeaky door ?
Lubricate the hinges with a silicone-based lubricant or a small amount of cooking oil. If the squeaking persists, you may need to tighten the hinges or replace them.
What should I do if my key broke off inside the lock ?
If your key has broken off inside a lock, don't panic, we recommend contacting a professional locksmith. They have the expertise and specialised tools to extract the broken key without causing damage to the lock. Remember that patience and a methodical approach are key when dealing with a broken key in a lock situation.
How can I fix a window that won't stay open ?
Check the condition of the window's hinges and tracks. If they're dirty or obstructed, cleaning them can improve the window's operation. Next, examine the window's balance mechanism, usually in the form of springs or tension bars. If these are worn or damaged, they might need replacement. Sometimes, the window's friction might be the issue. Applying a silicone- based lubricant to the tracks and hinges can reduce friction and help the window stay open. If none of these steps work, consider installing window stay or prop hardware to provide additional support to the window in its open position. However, for more complex issues, it's wise to consult a professional window repair service to ensure the window is fixed correctly and remains safe to use.
How do I know when to replace the batteries in my garage remote ?
Typically, when the battery power is running low, you'll notice reduced range or difficulty in operating the garage door. Some remotes might also have a low battery indicator light.
How often should I replace the batteries in my garage remote ?
The frequency of battery replacement depends on usage. On average, batteries might last anywhere from 6 months to 2 years. It's a good idea to replace them before they die completely to avoid getting locked out.
Can I store spare batteries in the garage ?
It's not recommended to store spare batteries in extreme temperature environments like a garage, as extreme heat or cold can degrade battery performance. Store spare batteries in a cool, dry place.


What is the online rent payment system ?
The online rent payment system is a digital platform that allows residents to pay their rent electronically through a secure online portal. It eliminates the need for paper checks and offers a convenient and efficient way to manage rent payments.
How do I access the online rent payment system?
You can usually access the online rent payment system through our resident portal.
What payment methods are accepted ?
Electronic funds transfer (EFT) & credit card
Is the online payment system secure ?
Yes, we use secure payment gateways to ensure the safety of your personal and financial information.
Are there any fees for using the online payment system ?
For all credit card transactions, a nominal fee of 3% is applied to ensure the secure processing of your payment. However, to offer you an even more seamless and cost-effective option, we're delighted to provide free electronic payment methods.
Can I set up automatic recurring payments ?
Yes, we allow you to set up automatic recurring payments. This feature ensures your rent is paid on time every month without requiring manual intervention.
Can I track my payment history ?
Yes, you can track your payment history from the resident portal.
How can I update my contact information or emergency contacts ?
If you wish to update your contact information or make changes to your emergency contacts, the process is straightforward. To initiate these updates, please reach out to us directly.
What is the process for renewing/terminating my lease ?
Our standard lease term is a minimum of one year, ensuring stability and security in your residency. As your lease term approaches its expiration, typically within 60 days prior, you can expect to receive an email from us. Alternatively, if you decide to terminate your lease, kindly note that you are required to provide us with a 60- day notice before the termination of your lease.
What happens if the tenant wants to break the lease early ?
If a tenant wants to break the lease before the agreed-upon end date, they are typically responsible for paying an early termination fee or continuing to pay rent until a new tenant is found, as stated in the lease agreement.
Who is responsible for repairs and maintenance ?
The lease agreement should specify the responsibilities for repairs and maintenance. Generally, landlords are responsible for major repairs and structural issues, while tenants are responsible for keeping the property clean and reporting minor maintenance needs.
Can I hang things on the walls ?
Absolutely! We understand that personalising your living space is important to you. You are welcome to hang decorations, artwork, mirrors, and other items on the walls. However, we kindly ask that you use appropriate hanging methods that won't cause damage to the walls. We recommend using removable adhesive hooks or wall-friendly tape to ensure that your decorations can be easily removed without leaving marks or causing any harm.
Can I stop paying pet fees and get my pet deposit back if we no longer have a pet in the home ?
Certainly! If you no longer have a pet residing in your home, you can take appropriate steps to adjust your pet-related expenses. Once you inform us about the change in your pet situation, we can guide you through the process. It's essential to communicate any changes formally, and our team is available to assist you with documentation and answering any questions you might have. Please review your lease agreement or reach out to our office for specific details related to your situation. We're here to ensure a seamless transition in pet-related matters as your circumstances change.
How To Request A Maintenance Issue ?
We strive to address maintenance requests as efficiently as possible to ensure your living experience remains hassle-free. If you have any questions about the process or need assistance, don't hesitate to reach out to our maintenance team.


Can I schedule a property viewing ?
Of course! Visit the link - to schedule a viewing of the property you're interested in.
What information do I need to provide to schedule a property viewing ?
Generally, you'll need to provide your basic information, possible move-in date, pets detail and source of rent payments. Check the specific property listing or contact us for detailed requirements.
How long does the application process take ?
The processing time varies but typically takes a few business days. We aim to review applications promptly to let you know if you've been approved.
Are pets allowed in the property?
Some properties may allow pets, while others may not. Check the property listing or contact us for pet policy details.
What utilities are included in the rent ?
Utility inclusions can vary from property to property. The property listing or our team can provide information about which utilities are covered in the rent.
How much is the security deposit ?
If you have a good credit history, the security deposit is typically equivalent to one month's rent and If it is less favorable, the security deposit might be increased to two month’s rent. In both cases, the security deposit is refundable, subject to deductions for any necessary maintenance charges at the end of your tenancy. The cost of any required repairs or maintenance will be deducted from the security deposit, and the remaining balance will be refunded to you.
What is renters' insurance, and do I need it ?
Renter’s insurance is mandatory to protect your possessions. It provides coverage for your personal belongings in case of theft, fire, or other unexpected events.


Do you manage short-term rentals ?
Yes, we specialise in managing short-term rentals for property owners. Our comprehensive management services are tailored to ensure optimal performance and a seamless experience for both property owners and tenants.
Can you assist in setting the right rental rates for my property?
Our skilled team uses market insights, demand trends, and competitive analysis to establish competitive rental rates. This helps maximise your property's income potential while accounting for seasonal variations and local market dynamics.
How do you handle unexpected situations or tenant-related concerns ?
Our experienced team is well-equipped to handle various scenarios, from tenant inquiries to emergencies. We have protocols in place to address challenges promptly and professionally, ensuring tenant satisfaction and property integrity.
How Utility Bills Are Handled ?
Utility bills are handled through a straightforward process that involves several key steps. First, utility service providers, such as electricity, water, gas, and internet companies, measure the consumption of the respective services at a particular location. These measurements are usually taken at regular intervals, such as monthly or quarterly. Based on the recorded consumption, the providers calculate the amount owed by the customer. This calculation takes into account the applicable rates or tariffs for the specific services used. The generated bill is then sent to the customer via email, physical mail, or made available through an online portal. Customers are typically given a specific due date for payment.
What is a Landlord's Insurance Policy?
A Landlord's Insurance Policy, often referred to as a rental property insurance, is a type of insurance coverage designed to protect property owners who rent out their homes, apartments, or other real estate properties to tenants. It offers coverage beyond what a standard homeowner's insurance policy typically provides, addressing the unique risks and liabilities associated with rental properties.